Shipping policy

Last Updated: 9 December 2025

Thank you for shopping with FLEO. We aim to deliver your orders quickly, safely, and efficiently. Please review our Shipping Policy for complete details.

Order Processing Time

  • All orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays).

  • Orders placed after 12 PM will be processed the next business day.

  • During high-volume periods (sales, festivals, launches), processing may take an additional 1–2 days.

Shipping Timeline

Once shipped, your order will typically be delivered within:

  • Metro Cities: 2–4 business days

  • Non-Metro Cities: 3–7 business days

  • Remote / Rural Areas: 5–10 business days

Delivery timelines may vary based on courier constraints, weather, or unforeseen delays.

Shipping Charges

  • Free Shipping on orders above ₹499.

  • A standard shipping fee applies to orders below ₹499(calculated at checkout).

Shipping charges are non-refundable.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email/SMS with a tracking number.

  • Tracking may take up to 24 hours to get activated by the courier partner.

You can easily track your shipment using the link provided in your confirmation message.

Incorrect Address or Delivery Issues

Please enter the correct shipping address at checkout. FLEO is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Failed delivery attempts by the courier

  • Packages marked as delivered but not received

If a package returns to us due to an incorrect address, customers must pay re-shipping charges.

Damaged or Missing Packages

If your order arrives damaged or part of the shipment is missing:

  • You must share a full unboxing video from start to end

  • Report the issue to us at support@fleo.com within 48 hours of delivery

Claims without an unboxing video cannot be processed.

Cash on Delivery (COD)

If COD is offered:

  • COD charges may apply (visible at checkout)

  • Refusal of COD orders may result in suspension of COD service for future orders

International Shipping

Currently, we do not offer international shipping.
(If you plan to add it later, I can update this section.)

Order Cancellation

Orders can only be cancelled if:

  • They have not been processed or shipped

  • Cancellation request is made within 2 hours of placing the order

Once shipped, orders cannot be cancelled.

Contact Us

For questions about shipping or delivery, please contact:

Email- customercare@fleō.com
Mob- +918377847784